IN NEXT DAY | SAME DAY | 4 HOURS
WE DELIVER SECURELY
Enjoy reliable, flexible, and secure document deliveries without the need for in-house couriers
How to Order - Shop On Pickupp
All orders can be placed on the Pickupp User mobile app only.
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We're not your ordinary eCommerce platform.
Shop On Pickupp vs Conventional Platforms
Are you a business who wants to list your product on Shop On Pickupp?
What is Pickupp?
Pickupp is a technology-based logistics platform dedicated to supporting you with last mile door-to-door deliveries that will only get better! We currently delight more than 21,000 users across Southeast Asia, including companies such as Charles & Keith with our same day, next day, and 1 -3 days door-to-door delivery services. We also provide 4-hour deliveries for individuals with ad-hoc delivery needs.
What is #ShopOnPickupp?
We are strong believers of the fact that how you receive your product is as important as the product itself. This is why we started #ShopOnPickupp, where we will tap on our ecosystem of more than 16,000 businesses and expertise in delivery services to provide customers with unique products and promotions that come with a wonderful delivery experience.
How is Shop On Pickupp different from other eCommerce platforms?
Unlike other e-Commerce platforms, Shop On Pickupp only features a single product at any given time. A new product is launched every 2-3 weeks and each product is carefully selected and bundled in a way that provides the best bang for your buck. Every product/promotion we feature is exclusive to #ShopOnPickupp! Furthermore, while other platforms do not give you the flexibility of choice, here at Pickupp, you can schedule and arrange for an exact delivery date and time. Time a gift for someone with us!
I am not interested in this product. Can I be updated on all future deals on Shop On Pickupp?
Can I order with Shop On Pickupp if I don’t have an account?
You’ll need to have an existing Pickupp account with a verified e-mail address and download the ‘Pickupp User’ mobile app in order to use #ShopOnPickupp.
Where can Pickupp deliver to?
We can deliver anywhere within Klang Valley except the airport, army camps, prisons and offshore islands.
Can I reschedule my delivery?
Unfortunately, no rescheduling of delivery date or time is allowed.
When will my item arrive?
This will depend on the timeslot that you have selected on the platform here.
What if I’m not around when my item arrives?
You will receive an SMS prior to the delivery so please make sure that someone is available to receive the item on your behalf. Every redelivery attempt will be chargeable.
Can I self-collect?
Not for now, sorry!
How much is my delivery fee?
I receive the wrong item. Can anybody help me?
We’re sorry! Please email firstname.lastname@example.org to request for help or message us on Facebook (@mypickupp) and we will get back to you as soon as we can.
Can I cancel my order?
All purchases are final and no modifications, cancellations, or refunds are allowed.
How many items can I buy?
You can only purchase one item and have it delivered to one address per transaction.
Are your prices subjected to GST?
All prices are inclusive of GST.
How do I know that my item has been confirmed?
You will be able to view your purchase on the Shop On Pickupp tab in the ‘Pickupp User’ mobile app.
How can I make payment?
Payment is made via credit card only. Other forms of payment such as bank transfer is not allowed.