Delivery Agent FAQ
How Do I Use the Pickupp Hero App?
Under "Available Orders", you will be able to view the list of orders that you can take. There are different filters at the top of the page to help you easily filter out orders you want to take. Before accepting the order, please remember to know the following: 1. Cargo weight (kg) 2. Pickup and pickup time 3. Detailed address for pickup and collection 4. Price 5. Remarks (if any) Matters requiring special attention, such as delivery note (Delivery Note), cash on delivery (COD), etc.
Type of Orders
1. Prematch Orders Pre-match Orders are available from 11:00pm for delivery on the following day. With pre-match orders, you schedule and manage your time more easily! 2. Bundled Orders Bundled Orders are multiple jobs with nearby pick up/drop off points. Acceptance of the bundle equates to the acceptance of the entire amount of orders in the bundle. 3. Dispatch Orders Dispatch Orders are recommended to you by the system based on your real-time location. You will be able to receive unique orders close to where you are! 4. Hot Orders Hot Orders are indicated with the a fire icon. These are orders that vary widely in location and are available to all. 5. Pool Orders Pool Orders are orders that do not fall in the above categories. 6. Cash On Delivery The recipient will pay you cash upon receiving the parcel.
When Can I Withdraw From "My Wallet"?
The minimum amount for cash out is RM1 and you may request for Cashout as many times as you want. However, Pickupp will consolidate it into one transaction every Wednesday, 11:59pm. The amount will be deposited into your bank on the same Friday by 11:59pm* *Subject to bank approval
When Will The Amount of My Weekly Earnings Reflect in My "Available Balance"?
It will be reflected to your wallet weekly on every Monday 6pm.
Transaction Failed (Wrong Bank Account) During Withdrawal
In the event where the transaction status is stated as 'Transaction Failed (Wrong Bank Account)', Pickupp will revert the cashout amount back into "My Wallet".
Where Can I See The Details Of "My Earnings"?
You will be able to view your earnings under "My Wallet".
What Is The Minimum Amount Required To Retain For The Available Balance In "My Wallet"?
There is no minimum amount but the recommended amount to retain in your Available Balance is RM50 so that you can unlock more COD orders.
When will Pickupp Process Cash Out Instructions?
Pickupp will cut off every Wednesday 11:59pm and process the bank transfer instructions.
How Will I Know If My Funds Are Being Processed by the Bank?
You will be able to check the status under "Transaction History". If your funds are being processed by the bank, the status will be reflected as "Instruction Submitted".
When Will My Earnings Be Deposited into My Bank?
If you requested for Cashout by Tuesday, 11.59pm, your earnings will be deposited into your bank on the same Friday by 11.59pm.* *Subject to bank approval
Top Up My Wallet
Who should I transfer the amount to?
Below is the bank account details to Top Up your available balance. Bank Name: Public Bank Bank Account Number: 3207298435 Bank Account Name: Dropicks Sdn Bhd Once you have transferred the desired amount, just upload the receipt by clicking the "Upload Bank Slip". It can be both hard copy and soft copy.
When Will the Amount Reflect in my "Available Balance" If I Top up My Wallet?
After submitting the bank-in slip (Online or Cash Deposit), it will be processed within 3 working days and you will see it reflect to your wallet under transaction history. To view your top up history, you can view it under "My Top Ups".
Where Should I Upload the Delivery Note?
Where Should I Upload the Delivery Note?
As usual, kindly upload the Delivery Note under under "My Earnings".
Cash On Delivery
How Do "Cash On Delivery" Orders Work?
After the launch of "My Wallet", you will not be required to transfer the amount into Pickupp's bank account after receiving the payment for the "Cash On Delivery" order. The amount of cash collected for "Cash On Delivery" orders will be deducted from "My Wallet". Cash received from the "Cash On Delivery" order you've taken already belongs to you.
What Should I Do after Receiving the Cash for a Cash on Delivery (COD) Order?
No further action will be required and you will be able to keep the cash as your earnings.
What Will Happen to My Available Balance After I Accept a Cash on Delivery (COD) Order?
The amount will automatically be deducted from your Available Balance after you accept a Cash On Delivery (COD) Order.
After Receiving the Cash For "Cash on Delivery" Order, Which Bank Account Should Cash Be Deposited In?
After the launch of "My Wallet", you will not be required to transfer the amount into Pickupp's bank account after receiving the payment for the "Cash on Delivery" order. The amount of cash collected for "Cash on Delivery" order will be deducted from "My Wallet". Cash received for the "Cash on Delivery" order already belongs to you.
Why Are There No "Cash On Delivery" Orders under "Available Orders"?
If "My Wallet" balance is less than the "Cash On Delivery" amount, you will not be able to view or accept any "Cash On Delivery" orders. Pickupp recommends that your "Available Balance" in "My Wallet" balance should not be less than RM50. This will allow you to see more orders.